Privacy Policy

EGO Performance Company Ltd complies with the Data Protection Act and the UK GDPR and is registered with the Information Commissioners Office (ICO) with registration number Z3067367 as a Data Controller.

This Privacy Notice explains how personal information is used, what for, who it will be shared with and why.

Why we collect and use Personal Data about you:

We collect and hold personal information relating to EGO Performance Company Ltd.

We use this information to/for:

• Ticketing events
• To develop and improve our services
• Complete statistical returns
• For marketing and the administration of services
• For the prevention and detection of crime. The link to the National Fraud Initiative can be found here

What information do we collect about you?

We collect and hold the following personal data:

• Name
• Contact Details
• Emergency medical information (members only)

Who we share your personal Data with:

We will share your data with external organisations when the law says we have to. In addition to this, we will share your data with the following organisations to process personal data:

• Ticket Tailor as processor of such information
• Mailchimp as processor of such information for the purpose of marketing
• GoodCRM for membership records and contact details
• GoCardless and Stripe for payment processing

EGO Performance Company only employs organisations that comply with the provisions of the General Data Protection Regulation. These organisations are audited to ensure compliance.

How long will we keep your information?

Marketing email list:

• Purpose: Sending newsletters
• Legal Basis: Consent
• Retention period: For as long as consent is valid

Event registrations/Usage:

• Purpose: Event ticketing
• Legal Basis: Consent
• Retention period: For as long as consent is valid

Membership data

• Purpose: Monitoring and evaluation, emergency contact, safeguarding, communication
• Legal Basis: Consent
• Retention period: For as long as consent is valid

We will only keep your information for as long as we need to so we can give you the service you need unless we must keep it for legal reasons.

Profiling and Automated Decision making:

Profiling of personal data may be carried out in line with GDPR, Article 22 and will only take place using what an individual has told us. Individuals have the right to object to this process at any time and should do so by contacting EGO Performance Company Ltd via the below contact details.

Your Rights

You have the right to:

1. Ask to see the personal information we hold about you
2. Ask us to change information we hold about you if it is wrong
3. Withdraw your consent
4. Ask us to delete the information we hold about you
5. Ask us to limit the way we use your personal Information
6. Data portability (have your data transferred to another Authority)
7. Complain to the Information Commissioner’s Office

Withdrawal of Consent

Where personal data is processed based on consent, you will have the right to withdraw that consent. To exercise any of these rights please contact: hello@egoarts.co.uk

Complaints

You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision regarding your data. In these circumstances you can contact EGO Arts and request a review of the decision.

EGO Arts Venue
The Old Boys Club
Fleet St
Coventry CV1 3AY

hello@egoarts.co.uk

If you are not satisfied with the outcome you may wish to apply to the Information Commissioners Office at:

The Information Commissioners Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF.

Date of last review: October 2025